ITS will begin moving the service catalog from BMC Remedy to a new system called Service Now.
Beginning Monday, April 21, 2025, you’ll use Service Now to submit your IT requests—just like you did in Remedy.
This change will help us:
- Make workflows smoother
- Improve security
- Use one system for all IT Tickets
The new website to login beginning on April 21st is https://lausd.service-now.com