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Technology Support to Families

Supporting Families with Technology


If you need any assistance in support in helping students and families logging on to their accounts or requesting learning devices and/or mobile hotspots, below are some steps that expand on information provided in the Smart Start Guide for Virtual Learning

As always, if there are technical or other problems that you cannot solve at the school, ITD is here to help. Visit https://www.lausd.org/helpdesk for instant chat, call, or submit a support ticket to get the help you need. Together, we will provide our students and families with the support they need to have a successful 2020-21. Thank you.

Providing a Student with a PIN

  1. Verify the student’s identity.
  2. Obtain a Student Email Roster report from MyData.
  3. Provide the PIN to the student.

Providing a PIN to a Parent to Link a Student to a Parent Portal account

  1. Verify that the parent/guardian has legal rights to the student’s information.
  2. Log on to the Parent Portal and follow the steps to look up a PIN associated with a student.
  3. Provide the PIN to the parent/guardian.

Provide a Learning Device to a Student Who Needs One

  1. Contact the instructional device manager (IDM) at your school to determine if you have the device the student needs in your school’s inventory.
  2. If you do not have the device in the school’s inventory then inform your school’s operations coordinator that your school’s inventory and records are current, and the number of devices in inventory is insufficient to meet student needs.
  3. Once you have verified that a working device is available, contact the student and arrange for pick-up.
  4. Check out the device to the student using the Remedy Asset Management system.

Provide a Mobile Hotspot (MiFi) Device to a Student Who Needs One

  1. Contact the instructional device manager (IDM) at your school to determine if you have the device the student needs in your school’s inventory.
  2. Inform your school’s operations coordinator that your school’s inventory is insufficient to meet student needs.
  3. You can also consider contacting your local district and checking to see if there are supplies on hand to provide additional hotspots to your school quickly.
  4. Once the device is available, Once you have verified that a working device is available, contact the student and arrange for pick-up.
  5. Check out the device to the student using the Remedy Asset Management system.