PLS » PLS Support

PLS Support

 Support

There are a number of ways to
get help with Schoology.

Technical Support

Contact the IT Help Desk for assistance with technical issues (e.g., problems logging in or accessing the District's network) or to report a technical problem with MiSiS/Schoology/AMS. We have different ways to request technical support:

√  Submit a Support Request Online
  Chat Live with an Agent
  Call (213) 241-5200 and Select Option 5 then Option 1 for Schoology/AMS support

 

Ticket LinkInstructions for opening a Self-Service ticket

Resetting Passwords

Is your Single Sign-On (SSO) not working?  Do you need to reset your password?  Select your role to reset your LAUSD password.

  Employee
  Student


Instructions for Teachers/Students
       
Student SSO Set Up/Reset

OneAccess

OneAccess replaced EZ Access as the system of record for user account management of Schoology roles. Key features include ease of tracking role request status, a quick view of currently assigned Schoology user roles, and the ability to revoke approved roles.

For more information on requesting OneAccess Schoology user roles please view the following user guides:

Self Help

Visit the Resources page for a list of job aids and videos that will guide you through many of the LMS and Gradebook features of Schoology.

Join one of many available Schoology Groups. Click Groups and select the magnifying lens to search for a group of your choice to join. (Note: Members in these groups are made up of Schoology users worldwide and are not restricted to LAUSD users.)

Use the Schoology link on the right-hand panel to access tutorials, videos, and discussion threads from Schoology users.

Supported Browsers

  Firefox (Preferred)(latest version) Download the latest version
  Google Chrome (Preferred)(latest version) Download the latest version
  Internet Explorer 11+ (for Windows 8 and previous versions) Download the latest version
√  Edge (for Windows 10+) Download the latest version
  Safari 10 and 11 Download the latest version

Additional Requirements

  Javascript How to enable
√  Flash 9+ Download the latest version
√  Cookies enabled
 
Websites often store cookies and other data as you browse online. This data may include information that you have provided in the past, such as your name, email address, and preferences. This data helps websites such as Schoology identify you when you return to the site, and helps the site remember the user's preferences or registration details for a future visit. On Schoology, enabling cookies in your browser can help prevent login issues to Schoology.com as well as to other third party apps within Schoology.
 

Parent Login ButtonParent Login


LMS LoginLogin to the LAUSD Learning Management System
If you have a MiSiS-Schoology integration question and the resources provided on this page do not answer it, please click on the LAUSD Helpdesk link below, for support.


Help Desk ButtonLAUSD Help Desk


Schoology Resources Button

Schoology Resources