PLS Support

Contact the IT Help Desk for assistance with technical issues (e.g., problems logging in or accessing the District's network) or to report a technical problem with MiSiS/Schoology/AMS. We have different ways to request technical support:

• Chat Live with an Agent
• Call (213) 241-5200 and Select Option 5 then Option 1 for Schoology/AMS support

Is your Single Sign-On (SSO) not working?  Do you need to reset your password?  Select your role to reset your LAUSD password.

• Employee
• Student

Instructions for Teachers/Students

•  Student SSO Set Up/Reset

OneAccess replaced EZ Access as the system of record for user account management of Schoology roles. Key features include ease of tracking role request status, a quick view of currently assigned Schoology user roles, and the ability to revoke approved roles.

For more information on requesting OneAccess Schoology user roles please view the following user guides:

Visit the Resources page for a list of job aids and videos that will guide you through many of the LMS and Gradebook features of Schoology.

Join one of many available Schoology Groups. Click Groups and select the magnifying lens to search for a group of your choice to join. (Note: Members in these groups are made up of Schoology users worldwide and are not restricted to LAUSD users.)

Use the Schoology link on the right-hand panel to access tutorials, videos, and discussion threads from Schoology users.

• PLS Job Aid - Schoology Open a Self-Service Ticket