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Group photo of employees of Information Technology Services
Group photo of employees of Information Technology Services
students on their laptops in a classroom
IT Customer Services » ITS Liaisons

ITS Liaisons

ITS Liaisons

 
ITS Liaisons are located at each Region Office. They serve as the point person for Region IT issue resolution and facilitate concerns through the IT Customer Services organization. The ITS Liaisons are available to work with principals and administrators to aid in the development and optimization of the schools’ technology plans.
 
ITS Liaisons Responsibilities:
  1. Facilitate resolution of school site technology issues, technology strategy and technology implementation
  2. Serve as an escalation point for high priority issues for schools and Region leadership
  3. Perform trend analysis of tickets for regions and schools to optimize service delivery and issue resolution
  4. Survey and analyze open tickets to categorize and group common attributes on possible solutions to school site problems
  5. Perform analysis of school technology needs to assist in development and optimization of school site technology plans
  6. Represent ITS in Region meetings
  7. Work with ITS Central Office to align instructional goals with ITS plans
  8. Run reports to track outcomes as they relate to IT Helpdesk service requests
  9. Collaborate with the IT Helpdesk on documentation and guides for users
  10. Compile "open issues" data for IT Leadership
  11. Identify high priority areas to escalate to ITS leadership for resolution
  12. Design, develop, and prepare IT Helpdesk issues reports for Region management for distribution to management