Support (Job Aids)
Support
To get help with using Focus Reporting & Dashboards, refer to the job aids and videos available directly in the application. Click below to learn where you can find job aids and videos.
If you receive an error message after a login attempt, refer to this job aid on Troubleshooting a 403 Error.
How to request Focus Reporting & Dashboards access via oneAccess CLICK HERE
ITD Help Desk
If the available resources do not provide the assistance you need, click here to Submit a Service Request.
Possible Service Requests for Focus include:
- Difficulty accessing the application
- Difficulty accessing a dashboard or report
- Guidance in using filters on a dashboard
To submit a request, choose Request Assistance with MiSiS. In the Select the Affected Module drop-down menu, select “MiSiS - Focus Reporting & Dashboards.”
Note: The ITD Help Desk cannot provide assistance with questions or concerns regarding available data. For questions about data on a dashboard, such as calculation or source information, refer to the relevant dashboard user manual to find Whom to Contact for Support.
Sign up for basic ad hoc reporting in-class training. Click here to learn more.